Forum Discussion

anithat's avatar
anithat
Resolver II
9 years ago
Solved

Data Refresh issue - Need immediate support

Hi  Vicky_Song   Looks like there is a problem with data refresh on power BI service.   The  screen print shows the scheduled refresh to run on 17th Jan 2017 but it hasnt refreshed ontime. See th...
Need Help
  • anithat's avatar
    anithat
    9 years ago

    I got the below response.  Thanks to the team for working on the fix.

     

     

aeddinger's avatar
aeddinger
Frequent Visitor
9 years ago

We are experiencing the refresh issue in Raliegh NC too.  Do we need to open ticket for fix?

 

Best,

Amanda

  • ZLJ's avatar
    ZLJ
    Advocate II
    9 years ago

    Check what the Support site says for you:

    https://powerbi.microsoft.com/en-us/support/

     

    I believe it shows the message different for each area, so hopefully that will tell you if North America has the issue too.

     

    I logged a Support call before the warning was posted on the site, and they have since got in touch to say they are working on it so nothing they can do for me specifically.

    • kcantor's avatar
      kcantor
      Community Champion
      9 years ago

      I currently have an open ticket on this. Will update as possible.

      • ZLJ's avatar
        ZLJ
        Advocate II
        9 years ago

        Most but not all of our reports have refreshed overnight.  I've managed to run some manually this morning, but some are still doing nothing.  Still no error messages...

        Looks like the next Microsoft update isnt due now until 5.30pm(uk)