Forum Discussion

anithat's avatar
anithat
Resolver II
9 years ago
Solved

Data Refresh issue - Need immediate support

Hi  Vicky_Song   Looks like there is a problem with data refresh on power BI service.   The  screen print shows the scheduled refresh to run on 17th Jan 2017 but it hasnt refreshed ontime. See th...
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  • anithat's avatar
    anithat
    9 years ago

    I got the below response.  Thanks to the team for working on the fix.

     

     

anithat's avatar
anithat
Resolver II
9 years ago

Is anyone else facing the issue? Please check

 

 

xkitakyushu's avatar
xkitakyushu
New Member
9 years ago

We also got the issue in Europe !

Actually since Saturday 14th we are experiencing from time to time unusual time to publish report & data refresh is not working correctly. This morning it did not work at all. And even manual update in BI online is not working...

when is expected the resolution ?

thanks

  • brendan_w's avatar
    brendan_w
    Advocate I
    9 years ago

    We're also experiencing this issue. Based in Europe.

     

    When I click refresh, a notification comes up but immediately dissapears. There is no log of the attempted refresh in the refresh histroy either.

     

     

    • ZLJ's avatar
      ZLJ
      Advocate II
      9 years ago

       Message about NorthEurope has appeared on the website within the last hour or so:

       

      Customers in North Europe may see intermittent problems refreshing their datasets or credentials.Power BI team is actively investigating the issue. Next update 01/17/2017 08:00 PST.

  • anithat's avatar
    anithat
    Resolver II
    9 years ago
    We are in Australia. As per the known issue message, the problem was in south east asia. Rigt now the status shows it is resolved. We have checked at our end and all the schedules are working fine.
    If you are stil facing the issue then please raise a request with product team. We did the same for quick resolution as it was impacting many business areas.