Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Data Gateway Refresh Issue - All Values are Blank

Hi everyone,   I connected my data sources to Data Gateway. When I refresh the datasource, there is not any failure. Refreshing is successful. However, when I return to the report, all of my values...
Need Help
GilbertQ's avatar
GilbertQ
Super User
6 years ago
Hi there

Can you make sure that you do not have any visual filters on the report?

Also can you ensure that you have got the latest version of the Gateway installed? The latest version is 3000.45.7
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Thanks for your response GilbertQ ,

 

There is a visual filter on my report. It filters months. But, why does this cause an error? Why can't I use visual filters? Is there any logical explanation? Also, is there anyway to combine visual filters and gateway together?

 

I've checked the version, yes the latest is installed.

  • GilbertQ's avatar
    GilbertQ
    Super User
    6 years ago
    Hi there

    After refreshing all the values are still blank?

    Is there a parameter which could be causing this error?