Forum Discussion
Dashboard alerts not triggering
Hi , ayushqralgroup
Please check the refresh history to ensure that the data was successfully refreshed .
After the dataset is updated, have checked the dashboard tile value? Is it hit the alert condition?
If it meets the condition but the alert doesn't trigger, I would suggest you create a support ticket to let engineers look into the issue on your side.
Best Regards,
Community Support Team _ Eason
Thank you for your response. The data is refreshed correctly in the refresh history. The tile value is updated too. But no alert triggered until it all of a sudden started working fine. Right now its working but if I face this again, I will create a ticket. Thanks all for your time!
I have the same issue sometimes. The data gets refreshed and the condition to set off the alert is met but the alert does not get triggered and therefore the Flow doesn't get activated. But sometimes it does work as it should....seems quite random. I have set the Maximum Notification Frequency set to "At most once an hour". The dataset is scheduled to refresh the data 3 times in the day. Sometimes I have to turn off the alert and then turn it back on again in order to get the alerts triggering again. It'sfrustrating because we've promoted this fiunction to the business but sometimes it doersn't work. Are others experiencing this as well?
