Dashboard Subscription data not updated

[9mikejacobs]

I have several dashboards created off a dataset that is refreshed via a deployment pipeline. Each day after the dataset and reports have refreshed when you navigate to the dashboards the data isn't refreshed. You have to first pause and then refresh the browser in order for the dashboard to show the most refreshed data. Also, when individuals subscribe to the dashboards the PDF and image in the body of the email do not show the most recent refreshed data. Any ideas how I can get these dashboards to show the most up to date data when navigating to them and subscribing to them.

[PKP277]

@9mikejacobs Did you ever get a solution? 

[9mikejacobs]

For me it ended up being that I needed to schedule a refresh for my dataset.  Even though it was refreshed through a deployment pipeline I still had to set up a refresh for the individual dataset.  Once I did that subscriptions and dashboards worked.

[PKP277]

Did you schedule a refresh of the Dashboard?  I guess i am confused because i already have the dataset refresh every morning.   But somehow the dashboard does not show with the refresh data until i open the browser or press refresh.

[MrCook]

I haven't gotten the issue resolved . I reopened a ticket today and got this response

Yes, as we observed we are seeing multiple users are facing the issue and our product team working on the issue.

[MrCook]

I've been dealing with the same issue, data in dashboard is not always up to date even 2 hours after refresh.

I have to manually trigger a dashboard refresh and reissue a subscription email to get snapshot redistributed. I'm using import mode to pull data into Power BI Service, this always worked fine up until a month and a half ago.

[zelalakyol]

I'm having the same problem.
We have a dashboard on Power BI that we update daily. Users want to see the snapshot of the report via e-mail by pressing subscribe within the report. The problem we have here is that after subscribing to this report, the changes cannot be reflected in the sent e-mail. For example, even though the report I subscribed to in June was updated in July, it still continues to show June.

Did you find a solution?

[Anonymous]

Hi  @9mikejacobs ,

Please pay attention.

• Check the Frequency setting for your subscription
  • Subscriptions set to After Data Refresh for the report or dashboard will only send an email after the first scheduled refresh on that day.
• For dashboard subscriptions, certain types of tiles aren't yet supported. These tiles include: streaming tiles, video tiles, custom web content tiles.

More details:

FAQs about Troubleshoot subscribing to dashboards and reports - Power BI | Microsoft Learn

Best Regards
Community Support Team _ Rongtie

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[9mikejacobs]

Unfortunately this is not resolving the issue.  It seems as though the dashboard data is being cached based on the last time a user accessed it.  When the email is sent the attachment and image will show data from the last time the user accessed the dashboard.  Even when you navigate directly to the dashboard it still shows that cached data.  You have to refresh the browser after navigating to the dashboard to get the data to update.