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9mikejacobs's avatar
9mikejacobs
Frequent Visitor
3 years ago

Dashboard Subscription data not updated

I have several dashboards created off a dataset that is refreshed via a deployment pipeline. Each day after the dataset and reports have refreshed when you navigate to the dashboards the data isn't refreshed. You have to first pause and then refresh the browser in order for the dashboard to show the most refreshed data. Also, when individuals subscribe to the dashboards the PDF and image in the body of the email do not show the most recent refreshed data. Any ideas how I can get these dashboards to show the most up to date data when navigating to them and subscribing to them.

8 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi  9mikejacobs ,

    Please pay attention.

    • Check the Frequency setting for your subscription
      • Subscriptions set to After Data Refresh for the report or dashboard will only send an email after the first scheduled refresh on that day.
    • For dashboard subscriptions, certain types of tiles aren't yet supported. These tiles include: streaming tiles, video tiles, custom web content tiles.

    More details:

    FAQs about Troubleshoot subscribing to dashboards and reports - Power BI | Microsoft Learn

     

    Best Regards
    Community Support Team _ Rongtie

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

    • 9mikejacobs's avatar
      9mikejacobs
      Frequent Visitor
      3 years ago

      Unfortunately this is not resolving the issue.  It seems as though the dashboard data is being cached based on the last time a user accessed it.  When the email is sent the attachment and image will show data from the last time the user accessed the dashboard.  Even when you navigate directly to the dashboard it still shows that cached data.  You have to refresh the browser after navigating to the dashboard to get the data to update.

  • MrCook's avatar
    MrCook
    Regular Visitor
    3 years ago

    I've been dealing with the same issue, data in dashboard is not always up to date even 2 hours after refresh.

    I have to manually trigger a dashboard refresh and reissue a subscription email to get snapshot redistributed. I'm using import mode to pull data into Power BI Service, this always worked fine up until a month and a half ago.

    • zelalakyol's avatar
      zelalakyol
      Frequent Visitor
      2 years ago

      I'm having the same problem.
      We have a dashboard on Power BI that we update daily. Users want to see the snapshot of the report via e-mail by pressing subscribe within the report. The problem we have here is that after subscribing to this report, the changes cannot be reflected in the sent e-mail. For example, even though the report I subscribed to in June was updated in July, it still continues to show June.

      Did you find a solution?

    • MrCook's avatar
      MrCook
      Regular Visitor
      2 years ago

      I haven't gotten the issue resolved . I reopened a ticket today and got this response

       

      Yes, as we observed we are seeing multiple users are facing the issue and our product team working on the issue.

    • 9mikejacobs's avatar
      9mikejacobs
      Frequent Visitor
      2 years ago

      For me it ended up being that I needed to schedule a refresh for my dataset.  Even though it was refreshed through a deployment pipeline I still had to set up a refresh for the individual dataset.  Once I did that subscriptions and dashboards worked.

      • PKP277's avatar
        PKP277
        Frequent Visitor
        2 years ago

        Did you schedule a refresh of the Dashboard?  I guess i am confused because i already have the dataset refresh every morning.   But somehow the dashboard does not show with the refresh data until i open the browser or press refresh.