Forum Discussion
Custom Visuals not working?
Update:
I had to re-do all of my reports from scratch. Custom visuals now work.
I tried to update the Custom Visuals via PowerBI Desktop with a newer version, but this did not resolve the issue. I had to create a blank report and start again.
Ensure you download the latest version of your custom visual.
Yes! Ours have stopped working last night (around 14 hours ago). We use 2 types of custom visuals - the Cards With State by SQL BI, and the Linear Gauge. The cards with state we use as is (out of the box), but we have had to customise the Linear Gauge because it was quite buggy. Last night, the Cards With State was OK, but the dial gauge would not render on web or mobile.
We also noticed performance issues - sometimes the dashboard would not display at all on mobile (loading spinner displays forever), and we also noticed that the service just seemed slower.
Now, (the next morning), the custom visuals are working on the web site (although very slow to render), but the mobile app does not display any of our dashboards at all (loading spinner only).
Which custom visual are using?
Is anyone else experincing any problems?
Does this have something to do with it?
Ah at least it isn't us then!!
We are also using the Cards by State, and also using the "Text Scroll" visual. Still not working today (08.04.16 @ 08:37)
The amount of problems with have with PowerBI is getting unreal. I am seriously concidering dropping it for something else. PowerBI in the cloud is just too unstable and unpredictable. Issues like this crop up and there are no details in the support section of this site indicating a problem / nor on the Office 365 Healthboard.
The visuals work fine in PowerBI Desktop. So I know they are working 100%. It's just the online view that's screwed.
I having the same issues works completely fine in Desktop but online Power BI it is not workign at all.
ceortega, jameslo30, Have a look at this thread - http://community.powerbi.com/t5/Developer/Custom-Visuals-Sandbox-is-coming-Here-s-what-you-need-to-know/td-p/20923/page/3.
They have rolled out sandboxing of custom visuals, which has caused this problem. Other than the forum post above, I haven't found any mention of this elsewhere, so it has been handled poorly. There is not enough information to work out how the custom visuals now need to be designed. I believe it is only impacting custom visuals developed & deployed outside of the offical gallery. Any visuals from the gallery are not being sandboxed, so they are not impacted. What they need to do is take one of the gallery visuals and show us step by step what needs to be done to fix it. If they want to start with the linear gauge, that would be great!
Jameslo30, I couldn't agree more about the problems lately. They are driving me insane.
