Forum Discussion
Custom Visuals not working?
Update:
I had to re-do all of my reports from scratch. Custom visuals now work.
I tried to update the Custom Visuals via PowerBI Desktop with a newer version, but this did not resolve the issue. I had to create a blank report and start again.
Ensure you download the latest version of your custom visual.
Yes! Ours have stopped working last night (around 14 hours ago). We use 2 types of custom visuals - the Cards With State by SQL BI, and the Linear Gauge. The cards with state we use as is (out of the box), but we have had to customise the Linear Gauge because it was quite buggy. Last night, the Cards With State was OK, but the dial gauge would not render on web or mobile.
We also noticed performance issues - sometimes the dashboard would not display at all on mobile (loading spinner displays forever), and we also noticed that the service just seemed slower.
Now, (the next morning), the custom visuals are working on the web site (although very slow to render), but the mobile app does not display any of our dashboards at all (loading spinner only).
Which custom visual are using?
Is anyone else experincing any problems?