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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Constant refresh issues

For the past week or so I've been getting this generic error when refreshing a dataset:     The last refresh attempt failed because of an internal service error. This is usually a transient issue...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

I'm seeing this as well. I have multiple refreshes a day but I am only seeing this error every few days.

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Here's a screenshot of the error I got this afternoon while trying to refresh.

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      HI Anonymous,

      According to the error message, it seems like an internal service issue.
      I'd like to suggest you double check the network status, policy, and firewall settings of your device that install the gateway to confirm if they block power bi requests.

      Microsoft Azure Datacenter IP Ranges 

      Connecting to on-premises data sources with On-premises data gateway#ports-and-communication-settings 

      BTW, What version and type gateway client are you test? If you do not work with the last version, I'd like to suggest update your gateway client first.

      You can also refer to the below document to share more detailed information about your scenario.

      Troubleshoot gateways - Power BI#refresh-history 

      Regards,

      Xiaoxin Sheng

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        I'm new to Power BI so excuse the ignorance.

         

        I've never downloaded and installed a gateway client.  I'm shows that I'm using a personal gateway on my personal computer.