Forum Discussion
Constant refresh issues
For the past week or so I've been getting this generic error when refreshing a dataset:
The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.
Please try again later or contact support. If you contact support, please provide these details.
I've tried double checking my internet, database connections, etc. to see if it's an error on my side. I haven't run in to a lot of errors so I'm not quite sure where to start. Does this message mean that it's a Microsoft issue?
10 Replies
Possibly. Please see this post regarding How to Get Your Question Answered Quickly: https://community.powerbi.com/t5/Community-Blog/How-to-Get-Your-Question-Answered-Quickly/ba-p/38490
HI Anonymous,
According to the error message, it seems like an internal service issue.
I'd like to suggest you double check the network status, policy, and firewall settings of your device that install the gateway to confirm if they block power bi requests.Microsoft Azure Datacenter IP Ranges
BTW, What version and type gateway client are you test? If you do not work with the last version, I'd like to suggest update your gateway client first.
You can also refer to the below document to share more detailed information about your scenario.
Troubleshoot gateways - Power BI#refresh-history
Regards,
Xiaoxin Sheng
