'Chat in Teams' keeps on Loading; what's wrong?

[AliceW]

Hi all,

The 'Chat in Teams' stopped working for a while now. Basically, I'm in Service, I click on the button 'Chat in Teams', the window pops up, and it keeps on loading... 

I don't have any ad blockers on the two sites. Does anyone know what's up?

Multiple colleagues report the same issue.

After a while, I get this message:

Sorry, but we’re having trouble signing you in.

AADSTS50196: The server terminated an operation because it encountered a client request loop. Please contact your app vendor.

Big thanks,

Alice

[lbendlin · Accepted solution]

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

[AliceW]

I opened a ticket and the guy redirected me to our own IT department... 

Btw, the pop-up does load if the browser is in 'Incognito' mode.

[lbendlin]

That's at least a hint at what it could be - browser cache or cookie.