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Earn a 50% discount on the DP-600 certification exam by completing the Fabric 30 Days to Learn It challenge.

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AliceW
Impactful Individual
Impactful Individual

'Chat in Teams' keeps on Loading; what's wrong?

Hi all,

The 'Chat in Teams' stopped working for a while now. Basically, I'm in Service, I click on the button 'Chat in Teams', the window pops up, and it keeps on loading... 

I don't have any ad blockers on the two sites. Does anyone know what's up?

Multiple colleagues report the same issue.

 

After a while, I get this message:

 

Sorry, but we’re having trouble signing you in.

 
AADSTS50196: The server terminated an operation because it encountered a client request loop. Please contact your app vendor.

 

Big thanks,

Alice

1 ACCEPTED SOLUTION
lbendlin
Super User
Super User

3 REPLIES 3
lbendlin
Super User
Super User

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

AliceW
Impactful Individual
Impactful Individual

I opened a ticket and the guy redirected me to our own IT department... 

Btw, the pop-up does load if the browser is in 'Incognito' mode.

That's at least a hint at what it could be - browser cache or cookie.

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