Forum Discussion
Certain user not receiving subscription email
Hi Anonymous , thanks for the reply.
I have double checked that the user is in the Subscribe box, and the email address is correct.
This certain user did not receive any emails from normal subscription.
The only one she received was a test one: I set up a subsription only subscribing her. She received the first email after I click 'Run now', but no more emails later (which means the subscribe still did not work). It was strange.
Hi eryn ,
It is a little strange, everything seems OK. Could you please make sure that the mail address of that certain user is in the Subscribe box? This certain user did not receive all emails or some one certain email for this subscription?
Best Regards
Rena
Hi Anonymous , thanks for the reply.
I have double checked that the user is in the Subscribe box, and the email address is correct.
This certain user did not receive any emails from normal subscription.
The only one she received was a test one: I set up a subsription only subscribing her. She received the first email after I click 'Run now', but no more emails later (which means the subscribe still did not work). It was strange.