Forum Discussion
Certain user not receiving subscription email
I subscribe several users to a report. One certain user did not receive the email.
Not sure if any of the information helps:
1. The subscription works well with others. Other users have received emails as scheduled.
2. This user has 'member' access to the reports.
3. I tried set up another test subscription for this user, the user did receive the test email immediately when I 'run now' it. So I don't think the issue is due to a Pro license or UPN.
4. All users are employees. So I assume they all have a Pro license.
5. The workspace does not have premium capacity. (I don't think this might be the cause)
Does anyone have encountered similar cases? I haven't got an answer from the other threads.
Thanks!
Hi Anonymous , thanks for the reply.
I have double checked that the user is in the Subscribe box, and the email address is correct.
This certain user did not receive any emails from normal subscription.
The only one she received was a test one: I set up a subsription only subscribing her. She received the first email after I click 'Run now', but no more emails later (which means the subscribe still did not work). It was strange.
2 Replies
Hi eryn ,
It is a little strange, everything seems OK. Could you please make sure that the mail address of that certain user is in the Subscribe box? This certain user did not receive all emails or some one certain email for this subscription?
Best Regards
Rena
Hi Anonymous , thanks for the reply.
I have double checked that the user is in the Subscribe box, and the email address is correct.
This certain user did not receive any emails from normal subscription.
The only one she received was a test one: I set up a subsription only subscribing her. She received the first email after I click 'Run now', but no more emails later (which means the subscribe still did not work). It was strange.
