Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Cannot Refresh Data On Gateway

I can insert completly invalid credentails and i still get the below error. Anyone know how to fix this?   this is just trying to read a CSV file on my desktop  
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi v-deddai1-msft 

 

I ran a diagnostic and the gateway was able to access all ports.

 

. I redownloaded the gateway a few hours ago and https was the default. 

I had restarted the gateway as well.

 

ive been trying to troubleshoot this for a few weeks now 

v-deddai1-msft's avatar
v-deddai1-msft
Community Support
6 years ago

Hi Anonymous ,

 

If you have Pro account I suggest you  try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

 

Best Regards,

Dedmon Dai

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    v-deddai1-msft 

     

    Hi - i noticed in the logs  that the user provided is false. In my gateway that works it authenticates using ADAL and it's redirected to our SSO. Nothing like this appears in the new logs for hte enterprisegatewayconfigurator. 

     

    EnterpriseGatewayConfigurator.exe Information: 0 : (False) MSAL 4.7.0.0 MSAL.Desktop Microsoft Windows NT 6.2.9200.0 [07/08/2020 14:04:58 - f9f2e9c5-1e9e-4b63-aec6-7e73977b42a8] (UnknownClient: 0.0.0.0) MSAL MSAL.Desktop with assembly version '4.7.0.0'. CorrelationId(I removed this)
    EnterpriseGatewayConfigurator.exe Information: 0 : (False) MSAL 4.7.0.0 MSAL.Desktop Microsoft Windows NT 6.2.9200.0 [07/08/2020 14:04:58 - [I removed this] (UnknownClient: 0.0.0.0) === InteractiveParameters Data ===
    LoginHint provided: False
    User provided: False
    UseEmbeddedWebView: NotSpecified
    ExtraScopesToConsent:
    Prompt: select_account
    HasCustomWebUi: False