Forum Discussion

parariiiii's avatar
parariiiii
Regular Visitor
3 years ago
Solved

Can't remove access

I try to remove access (2 ways) but cannot remove user. 1 Permissions failed to update 2 Success to remove but when I refresh this page, it still shows the user I just removed  
Need Help
  • v-yueyunzh-msft's avatar
    v-yueyunzh-msft
    3 years ago

    Hi , parariiiii 

    Thanks for your quick response!

    I search your error code and find the same as yours. And the solution is:
    Turns out this message usually happens when one of the existing users has left the company and their user account is no longer in the AAD.  After removing these non-existent users then I was once again able to update the permissions of the report.

    So , you can try to check if the AAD in the permmison link if wxist in the AAD?

    You can also refer to this case with the same error code:
    Solved: Power BI Service: Permissions failed to update - Microsoft Fabric Community

     

    Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

     

    Best Regards,

    Aniya Zhang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

v-yueyunzh-msft's avatar
v-yueyunzh-msft
Community Support
3 years ago

Hi， parariiiii 

Based on my previous test and research on your current issue scenario met and error situation. I think if you can make the operation for "delete user from access" in the UI page but the user actually didn't been removed, it's usually related to the server down error with the backend database of Power BI read/write permission lost.

 

 

If you can make this operation again for today? If still get this kind of same issue situation, would you like to also check and provide the error message you meet in the UI page to expand the detailed pane and copy the whole error message for me for the backend log database query and give you further investigation result?

 

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

parariiiii's avatar
parariiiii
Regular Visitor
3 years ago

First way: The error as below (same as last time)

Second way: There is no error but user hasn't been removed

 

Thank you! 

  • v-yueyunzh-msft's avatar
    v-yueyunzh-msft
    Community Support
    3 years ago

    Hi , parariiiii 

    Thanks for your quick response!

    I search your error code and find the same as yours. And the solution is:
    Turns out this message usually happens when one of the existing users has left the company and their user account is no longer in the AAD.  After removing these non-existent users then I was once again able to update the permissions of the report.

    So , you can try to check if the AAD in the permmison link if wxist in the AAD?

    You can also refer to this case with the same error code:
    Solved: Power BI Service: Permissions failed to update - Microsoft Fabric Community

     

    Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

     

    Best Regards,

    Aniya Zhang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly