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darrenclarke_wk
New Member

Can't UN-Install Power BI Personal Gateway

Hi, 

 

I am trying to uninstall Power BI Gateway - Personal, it keeps failing I have tried multiple different ways including:

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...

 

Log File is below:

 

=== Verbose logging started: 09/04/2020 15:47:06 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Users\**\AppData\Local\Package Cache\{a73a6034-e4ae-4554-884a-7969b3b16559}\PowerBIGateway-usermode-prod.exe ===
MSI (c) (FC:80) [15:47:06:200]: Resetting cached policy values
MSI (c) (FC:80) [15:47:06:200]: Machine policy value 'Debug' is 0
MSI (c) (FC:80) [15:47:06:200]: ******* RunEngine:
******* Product: {09A29D84-6146-42A3-AA54-1D9C68D69FBA}
******* Action:
******* CommandLine: **********
MSI (c) (FC:80) [15:47:06:200]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (FC:80) [15:47:06:200]: Grabbed execution mutex.
MSI (c) (FC:80) [15:47:06:216]: Cloaking enabled.
MSI (c) (FC:80) [15:47:06:216]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (FC:80) [15:47:06:216]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (30:80) [15:47:06:231]: Running installation inside multi-package transaction {09A29D84-6146-42A3-AA54-1D9C68D69FBA}
MSI (s) (30:80) [15:47:06:231]: Grabbed execution mutex.
MSI (s) (30:70) [15:47:06:231]: Resetting cached policy values
MSI (s) (30:70) [15:47:06:231]: Machine policy value 'Debug' is 0
MSI (s) (30:70) [15:47:06:231]: ******* RunEngine:
******* Product: {09A29D84-6146-42A3-AA54-1D9C68D69FBA}
******* Action:
******* CommandLine: **********
MSI (s) (30:70) [15:47:06:231]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (30:70) [15:47:06:231]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (30:70) [15:47:06:231]: SRSetRestorePoint skipped for this transaction.
MSI (s) (30:70) [15:47:06:247]: End dialog not enabled
MSI (s) (30:70) [15:47:06:247]: Original package ==> C:\Windows\Installer\fbc0862c.msi
MSI (s) (30:70) [15:47:06:247]: Package we're running from ==> C:\Windows\Installer\fbc0862c.msi
MSI (s) (30:70) [15:47:06:247]: APPCOMPAT: Uninstall Flags override found.
MSI (s) (30:70) [15:47:06:247]: APPCOMPAT: Uninstall VersionNT override found.
MSI (s) (30:70) [15:47:06:247]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (s) (30:70) [15:47:06:247]: APPCOMPAT: looking for appcompat database entry with ProductCode '{09A29D84-6146-42A3-AA54-1D9C68D69FBA}'.
MSI (s) (30:70) [15:47:06:247]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (30:70) [15:47:06:263]: Machine policy value 'DisablePatch' is 0
MSI (s) (30:70) [15:47:06:263]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (30:70) [15:47:06:263]: Machine policy value 'DisableMsi' is 1
MSI (s) (30:70) [15:47:06:263]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (30:70) [15:47:06:263]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (30:70) [15:47:06:263]: Product {09A29D84-6146-42A3-AA54-1D9C68D69FBA} is not managed.
MSI (s) (30:70) [15:47:06:263]: Rejecting product '{09A29D84-6146-42A3-AA54-1D9C68D69FBA}': Non-assigned apps are disabled for non-admin users.
MSI (s) (30:70) [15:47:06:263]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (30:70) [15:47:06:263]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (30:70) [15:47:06:263]: APPCOMPAT: looking for appcompat database entry with ProductCode '{09A29D84-6146-42A3-AA54-1D9C68D69FBA}'.
MSI (s) (30:70) [15:47:06:263]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (30:70) [15:47:06:263]: Transforms are not secure.
MSI (s) (30:70) [15:47:06:263]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\ADMIN_~3\AppData\Local\Temp\Power_BI_Gateway_–_Personal_20200409154704_000_PerUserDataManagementGateway.msi.log'.
MSI (s) (30:70) [15:47:06:263]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 INSTALLLOCATION=C:\Users\admin_darrenc\AppData\Local\Power BI Gateway - Personal RUNNINGMODEL=App GWADMINUSER=No SKU=Power BI Personal Gateway REBOOT=ReallySuppress IGNOREDEPENDENCIES=ALL REMOVE=ALL CURRENTDIRECTORY=C:\Windows\system32 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=240124
MSI (s) (30:70) [15:47:06:263]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{7C1DA0BD-D0D9-4743-8224-E6331044F843}'.
MSI (s) (30:70) [15:47:06:263]: Product Code passed to Engine.Initialize: '{09A29D84-6146-42A3-AA54-1D9C68D69FBA}'
MSI (s) (30:70) [15:47:06:263]: Product Code from property table before transforms: '{09A29D84-6146-42A3-AA54-1D9C68D69FBA}'
MSI (s) (30:70) [15:47:06:263]: Product Code from property table after transforms: '{09A29D84-6146-42A3-AA54-1D9C68D69FBA}'
MSI (s) (30:70) [15:47:06:263]: Product registered: entering maintenance mode
MSI (s) (30:70) [15:47:06:263]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-user.
MSI (s) (30:70) [15:47:06:263]: Product {09A29D84-6146-42A3-AA54-1D9C68D69FBA} is not managed.
MSI (s) (30:70) [15:47:06:263]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (30:70) [15:47:06:263]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (30:70) [15:47:06:263]: MSI_LUA: Package is marked as LUA installation capable with no elevation required
MSI (s) (30:70) [15:47:06:263]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (s) (30:70) [15:47:06:263]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (s) (30:70) [15:47:06:263]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (30:70) [15:47:06:263]: Package name retrieved from configuration data: 'PerUserDataManagementGateway.msi'
MSI (s) (30:70) [15:47:06:263]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (30:70) [15:47:06:263]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (30:70) [15:47:06:263]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (30:70) [15:47:06:263]: Product {09A29D84-6146-42A3-AA54-1D9C68D69FBA} is not managed.
MSI (s) (30:70) [15:47:06:263]: Rejecting product '{09A29D84-6146-42A3-AA54-1D9C68D69FBA}': Non-assigned apps are disabled for non-admin users.
MSI (s) (30:70) [15:47:06:263]: Note: 1: 1729
MSI (s) (30:70) [15:47:06:263]: Product: Microsoft Data Management Gateway -- Configuration failed.

MSI (s) (30:70) [15:47:06:263]: Windows Installer reconfigured the product. Product Name: Microsoft Data Management Gateway. Product Version: 2.1.6040.1. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1625.

MSI (s) (30:70) [15:47:06:278]: MainEngineThread is returning 1625
MSI (s) (30:80) [15:47:06:278]: No System Restore sequence number for this installation.
Info 1625. This installation is forbidden by system policy. Contact your system administrator.
C:\Windows\Installer\fbc0862c.msi
MSI (s) (30:80) [15:47:06:278]: User policy value 'DisableRollback' is 0
MSI (s) (30:80) [15:47:06:278]: Machine policy value 'DisableRollback' is 0
MSI (s) (30:80) [15:47:06:278]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (30:80) [15:47:06:278]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (30:80) [15:47:06:278]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (30:80) [15:47:06:278]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (FC:80) [15:47:06:278]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (FC:80) [15:47:06:278]: MainEngineThread is returning 1625
=== Verbose logging stopped: 09/04/2020 15:47:06 ===

 

Has any one come accross this before ? 

Can anyone suggest anything? 

 

Thanks 

Darren

2 REPLIES 2
Greg_Deckler
Super User
Super User

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


@ me in replies or I'll lose your thread!!!
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Thanks Greg, I have raised a ticket.

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