Azure Map not exporting properly

[KCearley]

I have a handful of Azure maps hosted on the service and they seem to be working fine, but when I try to export them to .pdf or powerpoint the data disapears and just the background map shows. These have been working for the most part for months. I would occasionally get one that would be blank and could re-export it a few times to get it to work, but that doesn't seem to be working anymore. I know there were some changes in the latest patch, do I need to change some settings some where to get it working again?

[v-jianpeng-msft]

Hi, @KCearley 

The issue is currently being resolved, it will be restored to normal in the following days.

Best Regards

Jianpeng Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[KCearley]

Could you please change this message to say it is being resolved, please?

[v-jianpeng-msft]

Hi, @KCearley 

I've corrected it and the current issue is expected to deploy it in the next few days, and it's back to normal.

Best Regards

Jianpeng Li

[KCearley]

This has not been fixed. Do I need to patch/update something?

[iarerichard]

Hi,

Has this issue been fixed in the UK? I've just tested some exported maps on both PDF and PowerPoint and the points on the maps/data does not export and doesn't show on the map.

[KCearley]

Nope. Still not working.

[v-jianpeng-msft]

Hi @KCearley  and @iarerichard 

The issue is currently being resolved and you can wait for him to return to normal at a later date. 

Best Regards

Jianpeng Li

[iarerichard]

Experiencing the same issue and following this thread if there are any updates. Has it been logged yet as a ticket by anyone here?

[KCearley]

I went to create a ticket but I wasn't able to. I'll have to put a ticket in with our parent company to open one.

[v-jianpeng-msft]

Hi, @KCearley 

This issue is a known issue and we are currently investigating it, I will update here if there is any progress.

Best Regards

Jianpeng Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-jianpeng-msft]

Thank you lbendlin 

Hi, @KCearley 

Thank you for your feedback. This issue is currently under investigation. If there is any progress, I will update the progress of the issue here.

Best Regards

Jianpeng Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[lbendlin]

seems to be a popular issue lately. If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .