App stuck in loading

[SijiBJ]

Hi,

Published an app from a Pro trial account to a set of users. Now some of the users are getting an alert like the following.

What is the reason?

Regards,
Siji

[v-chenwuz-msft · Accepted solution]

Hi @SijiBJ 

User need a pro license too to view the shared report unless app from the workspace in premium capacity.

Here are the documents about license in power bi.

https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-create-distribute-apps#licenses-...

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-licensing-organization#license-types-a...

Best Regards

Community Support Team _ chenwu zhu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.