Access issue

[Anonymous]

Hi,

Would anyone please guide me on access issues in PowerBI?

I have a dashboard that gets refreshed every morning and it is working well on the server and desktop, however it has stopped working for some members (with access) while other members are still able to view it.

We have had an accident where most of the users from the team were inadvertently removed but they were later re-added so this should have been resolved.

Some of the solutions that I have tried so far:

- manually granted direct access to the members but it is still brings the 'can't display the visual error'

- removed and re-added the members

- Edited RLS security by managing roles but it hasn't changed anything

- deleted the dataset and content from the workspace and republished it

I would really appreciate any guidance on this please. 

Thank you

[jonathonjordan]

Hello -

Looking to resolve an access issue with a partner. What are the best channels? I've alrady attempted the troubleshooting detail and need a service ticket opened. Please advise. 

[Anonymous · Accepted solution]

Thanks for the help, it was an internal issue where some members needed to added to the workspace manually

[Icey]

Hi @Anonymous ,

---

We have had an accident where most of the users from the team were inadvertently removed but they were later re-added so this should have been resolved.

---

Maybe there is a delay, is it still the same after testing after a while?

Can the applied RLS work when testing on Power BI Desktop?

And need more details:

1. What's your data source?

2. What's the connection mode?

Best Regards,

Icey

[Greg_Deckler]

@Anonymous First, is it a dashboard or a report? Two different things. Second, is it an import mode dataset or DirectQuery? You will need to check the permissions at the Report level and the Dataset level. You can check the Report permissions by using the Share button in the ribbon and then at the top clicking the ellipses (...) and clicking Manage permissions. This will show you who has direct access to the report as well as sharing links. Similarly you can click the vertical lines next to the dataset in the navigation pane and choose Manage permissions. Again, you will be able to see who has direct access to the dataset. 

If none of that resolves anything, You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".