Forum Discussion
AI -generated support for Power BI technical problems
Anonymous
I ended up closing the case with a full satisfaction rating. The team, under ops manager N.P., is helpful and I rarely have any issue.However it is a bit concerning to wait a day or two for an answer to a technical question, only to get an AI-generated response.
I think it is important for the AI-generated portions of these responses to be properly annotated. That would allow customers to disregard those portions when submitting a satisfaction rating at the end of a support case.
I also think it is inappropriate for an AI to be responsible for certain portions of the the email, like the greeting at the start. Nobody wants to hear well-wishes from a bot. 😉
Hi dbeavon3 ,
We understand your concerns about Capacity Issues and Carry Forward issues, as well as your dissatisfaction with some technical support responses.
Additionally, we will investigate further into what you're saying and get back to the appropriate department, and you can provide the ticket ID of the issue you're experiencing.
If you are sensitive to personal privacy, you can also send me the ticket ID through community direct messages.
Best Regards,
Wisdom Wu
Anonymous
I ended up closing the case with a full satisfaction rating. The team, under ops manager N.P., is helpful and I rarely have any issue.However it is a bit concerning to wait a day or two for an answer to a technical question, only to get an AI-generated response.
I think it is important for the AI-generated portions of these responses to be properly annotated. That would allow customers to disregard those portions when submitting a satisfaction rating at the end of a support case.
I also think it is inappropriate for an AI to be responsible for certain portions of the the email, like the greeting at the start. Nobody wants to hear well-wishes from a bot. 😉