Forum Discussion

greenawayr's avatar
greenawayr
Helper I
7 years ago

Visualizations intermittently fail to load

Hi,   We're experiencing an issue with PowerBI Report Server (Jan 19). In particular one report, where, if I save the report from PBI Desktop to the report server, and then open up the report from ...
Power BI Report Server
SharePoint
Visualisations
greenawayr's avatar
greenawayr
Helper I
7 years ago

We have isolated the issue to our Load Balancer (Netscaler).

 

Removing one of the nodes considerably imrpoved the performance of the reports and all visuals loaded successfully.

 

This is obviously not an ideal solution and we would like to continue to run a scaled out deployment, so if anyone has suggestions as to why using the netscaler would cause this problem and performance degradation, I'd be grateful.

ITGeek555's avatar
ITGeek555
Helper II
7 years ago

We use netscaler as well. I have it configure with sticky sessions so a given user session is routed to the same server until the session ends. If your netscaler is randomly throwing requests between the two PBIRS servers it may explain your issue. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    We have similar problems. How is your sticky sessions configured?  Is it cookie persistence-profile? There are different flavours of it.