Forum Discussion
Unable to Load Model error message
Hi, zz99b0
In fact, my previous answer focused on the issue of permissions, and I also reminded you to check the permissions of the workspace and datasets. But it seems that you didn’t care about this, and we ended up going in another direction. But I'm glad it was resolved in the end.
Generally speaking, if it is a simple report sharing, the permissions of the dataset are set by yourself when sharing, but if the user is granted access to the workspace, the permissions of the dataset will be automatically defined according to the access of the workspace.
If you don’t want users to modify or create your reports, you can change user access to 'viewer'.Different datset permission:
Workspace role capability:
Reference: Roles in the new workspaces
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi, zz99b0
You should know that free user can't see reports shared by others, unless in premium capacity. There should be a pro trial when using pbi service for the first time. When it expires, of course the reports that can be viewed before can't be viewed. At least you need to configure a pro license or ppu license for the user to get a more complete experience.
Reference:Power BI Free vs. Pro vs. Premium - What are the Differences? | Stoneridge Software
You can click on the avatar in the pbi service homepage to see what license the user has.
If it doesn’t solve your problem, please feel free to ask me.
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Thanks very much for replying.
I had one of my end users check today. This is what she saw:
So, I asked her to cancel the trial.
Then I asked her to sign out and sign back in. She is still receiving the "Unable to Load" message.
I hadn't thought of that to check if the subscription upgrade was in place.
Jennifer
Hi, zz99b0
I think if you can’t open the report with a pro account, the problem is not here. Is the report on premium capacity or shared capacity?
In addition, Your description is for pbi service, but the post is posted on the pbi report server forum, so I want to confirm whether the information is wrong.
According to your last reply, it is not a license issue, so it should be a permission issue.
If the problem occurs in the pbi service, then you need to confirm whether to add a user in the workspace access, and what is the user's authority to the dataset. Whether the gateway is normally connected in the service and the report can be refreshed.
The data source also needs to be considered, What type of data source and what connection mode you are using? and whether you can assign user permissions in the data source?
If it doesn’t solve your problem, please feel free to ask me.
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
I'm in manage permissions for the data set and it says Who has access? - Specific people. Apparently, there's no way to view who those specific people are and the only other thing I can do there is click a link that opens the report over and over again in multiple tabs sending you round in circles?
This is just bizarre. I have shared reports with other users from the same workspace even though they don't have access to the workspace.
A simple straightforward answer to how to fix this would be appreciated as I don't particularly have time to spend all day on this.
I have only been able to make my report work by granting access at the Workspace level (not report level) AND granting read access to my OneDrive location. Trying to do it at the report level or dataset level did not work for me. It could be due to how I have parameters established so that I can work locally to develop and then connect to the production data upon release. I will admit, I'm still pretty green, so I might be missing something obvious. I tried everything suggested, but this was the only solution. I'm not happy about it, as I wanted to be able to have more control on who could access the report.
Thanks again for responding so quickly.
1. The report is not Premium. It is on a Shared Workspace which is part of my SP 365 site.
2. All users can get to the report, but most receive the Unable to Load error. Some can successfully access the report.
3. My data is sitting on my OneDrive Business account and is a set of XML files.
4. I have a On Premise gateway running that shows it is ok.
5. All the users have direct access to the report and data as READ ONLY.
6. I have my data do a refresh automatically every Friday.
A couple of other notes. I have a parameter set to identify if the report is Development or Production data. If development, then the data is mapped to my laptop, otherwise it is mapped to OneDrive for Business. Since I have a slow internet connection, I needed an easy way to change the data source location. When I published the report the parameter was set for Production and I confirmed it as per the screenshot as well. My assumption (could be wrong) is that if the report data is not mapped to my laptop, then it should not access it.
I'd very much like to keep the parameter so that I don't have to remap data continually.
Last night when I reposted data to OneDrive for Business and refreshed the report, it did not pick up the new data sources. However, when I re-published the entire report it showed the updated data.
Did I answer all your questions or are there specific screenshots that would help?
Jennifer
Hi, zz99b0
Onedrive refresh is special, in short, there may be a delay:
It can take Power BI up to 60 minutes to refresh a dataset, even once the sync has completed on your local machine and after you've used Refresh now in the Power BI service.
So you can wait for a while to see if the refresh is successful.
Reference:Data refresh in Power BI - Power BI | Microsoft Docs
Considering that your data is stored on onedrive, I think you also need to confirm whether all users can access it. If they can’t access the underlying data source, it will be useless even if they have permission on powerbi.
Are you calling the api through the Is_Prod parameter to see if it is published to the service? This looks great, if you can go well.
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
This same old spiel about are you on premium. I'd imagine most orgs aren't on premium as it's so eye wateruingly expensive. Why does everything seem to come down to Microsoft wanting more money?