Unable to Load Model error message
I have a group of users who receive and "Unable to Load Model" error message. Another group of users have no issues with the same report. We validated that all the users have been upgraded to same licensing through our 365 subscription. My report sits on a Workspace and the data sits on OneDrive for Business (my account). I have a on-premise gateway installed and it shows it is running and has valid connection. Most of my users when trying to access the report for the first time, signed up for "free account". Now they have all been granted a license. None of these users would have installed the desktop version. They only need to be able to view and interact with the report, not build the report or change this particular report. I do not know how to tell if the user's account has switched over when they view the report. I'm at a loss on how to debug the issue and where to look next. I have search for similar issues, but have not found a resolution yet. Can someone point me in the right direction to try to resolve this? Here is a screenshot of the error:
