Forum Discussion
Unable to Load Model error message
Hi, zz99b0
In fact, my previous answer focused on the issue of permissions, and I also reminded you to check the permissions of the workspace and datasets. But it seems that you didn’t care about this, and we ended up going in another direction. But I'm glad it was resolved in the end.
Generally speaking, if it is a simple report sharing, the permissions of the dataset are set by yourself when sharing, but if the user is granted access to the workspace, the permissions of the dataset will be automatically defined according to the access of the workspace.
If you don’t want users to modify or create your reports, you can change user access to 'viewer'.Different datset permission:
Workspace role capability:
Reference: Roles in the new workspaces
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi, zz99b0
You should know that free user can't see reports shared by others, unless in premium capacity. There should be a pro trial when using pbi service for the first time. When it expires, of course the reports that can be viewed before can't be viewed. At least you need to configure a pro license or ppu license for the user to get a more complete experience.
Reference:Power BI Free vs. Pro vs. Premium - What are the Differences? | Stoneridge Software
You can click on the avatar in the pbi service homepage to see what license the user has.
If it doesn’t solve your problem, please feel free to ask me.
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Thanks very much for replying.
I had one of my end users check today. This is what she saw:
So, I asked her to cancel the trial.
Then I asked her to sign out and sign back in. She is still receiving the "Unable to Load" message.
I hadn't thought of that to check if the subscription upgrade was in place.
Jennifer
Hi, zz99b0
I think if you can’t open the report with a pro account, the problem is not here. Is the report on premium capacity or shared capacity?
In addition, Your description is for pbi service, but the post is posted on the pbi report server forum, so I want to confirm whether the information is wrong.
According to your last reply, it is not a license issue, so it should be a permission issue.
If the problem occurs in the pbi service, then you need to confirm whether to add a user in the workspace access, and what is the user's authority to the dataset. Whether the gateway is normally connected in the service and the report can be refreshed.
The data source also needs to be considered, What type of data source and what connection mode you are using? and whether you can assign user permissions in the data source?
If it doesn’t solve your problem, please feel free to ask me.
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
I'm in manage permissions for the data set and it says Who has access? - Specific people. Apparently, there's no way to view who those specific people are and the only other thing I can do there is click a link that opens the report over and over again in multiple tabs sending you round in circles?
This is just bizarre. I have shared reports with other users from the same workspace even though they don't have access to the workspace.
A simple straightforward answer to how to fix this would be appreciated as I don't particularly have time to spend all day on this.
