Forum Discussion
Unable to Load Model error message
I have a group of users who receive and "Unable to Load Model" error message. Another group of users have no issues with the same report.
We validated that all the users have been upgraded to same licensing through our 365 subscription.
My report sits on a Workspace and the data sits on OneDrive for Business (my account). I have a on-premise gateway installed and it shows it is running and has valid connection.
Most of my users when trying to access the report for the first time, signed up for "free account". Now they have all been granted a license. None of these users would have installed the desktop version. They only need to be able to view and interact with the report, not build the report or change this particular report. I do not know how to tell if the user's account has switched over when they view the report.
I'm at a loss on how to debug the issue and where to look next. I have search for similar issues, but have not found a resolution yet. Can someone point me in the right direction to try to resolve this?
Here is a screenshot of the error:
Hi, zz99b0
In fact, my previous answer focused on the issue of permissions, and I also reminded you to check the permissions of the workspace and datasets. But it seems that you didn’t care about this, and we ended up going in another direction. But I'm glad it was resolved in the end.
Generally speaking, if it is a simple report sharing, the permissions of the dataset are set by yourself when sharing, but if the user is granted access to the workspace, the permissions of the dataset will be automatically defined according to the access of the workspace.
If you don’t want users to modify or create your reports, you can change user access to 'viewer'.Different datset permission:
Workspace role capability:
Reference: Roles in the new workspaces
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
25 Replies
Hello ,
Check if there's any RLS implemented in your report, if so, then maybe the users who receive the error aren't added to any security group.
This was the issue for me. Adding the users to a role in the dataset security allowed them to see the report in the app. Thank you for the suggestion.
I am running into the same issue, but searching for a solution that doesnt require giving Member level access to the workspace.
The users I am sharing my report with all have the same licens and permission settings - that is, no direct access or shared permissions with any of the reports, data sets or workspaces.
As an administrator, I am granting view only access to the report through a direct share link.
Each user has a Pro Power BI licens, and yet for some reason some of them can load the report and others cant. All end users are internal and belong to my organization. The underlying data for the report is held in sharepoint, then moved to a dataflow.
I have asked each user to log out/log in, clear their browser data, make sure they are loading in chrome. I still have two users getting a "Unable to load the model" error.Hi ncraft
I suggest you open a new post in the service forum, and then describe your problem clearly in order to get better help.
Best Regards
Janey Guo
I cannot believe I'm reading through this again and no straight answer to what seems to be a basic issue. The settings are muddled and confused as is the documentation and as per usual this is just a long list of people with the same issue and no clear answer to what's causing the issue. Well done Microsoft again. Not like this platform is ridiculously expensive or anything
Hi, zz99b0
You should know that free user can't see reports shared by others, unless in premium capacity. There should be a pro trial when using pbi service for the first time. When it expires, of course the reports that can be viewed before can't be viewed. At least you need to configure a pro license or ppu license for the user to get a more complete experience.
Reference:Power BI Free vs. Pro vs. Premium - What are the Differences? | Stoneridge Software
You can click on the avatar in the pbi service homepage to see what license the user has.
If it doesn’t solve your problem, please feel free to ask me.
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Thanks very much for replying.
I had one of my end users check today. This is what she saw:
So, I asked her to cancel the trial.
Then I asked her to sign out and sign back in. She is still receiving the "Unable to Load" message.
I hadn't thought of that to check if the subscription upgrade was in place.
Jennifer
Hi, zz99b0
I think if you can’t open the report with a pro account, the problem is not here. Is the report on premium capacity or shared capacity?
In addition, Your description is for pbi service, but the post is posted on the pbi report server forum, so I want to confirm whether the information is wrong.
According to your last reply, it is not a license issue, so it should be a permission issue.
If the problem occurs in the pbi service, then you need to confirm whether to add a user in the workspace access, and what is the user's authority to the dataset. Whether the gateway is normally connected in the service and the report can be refreshed.
The data source also needs to be considered, What type of data source and what connection mode you are using? and whether you can assign user permissions in the data source?
If it doesn’t solve your problem, please feel free to ask me.
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
It is unclear if this was ever resolved. I agree with HKINANI's suggestion to check if RLS has been added within the report file, and if so ensure all users are members of one of the roles.
