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jgubler
Advocate III
Advocate III

Scheduled Refresh Standard Practice

Hello! Currently the only way we have found to schedule a refresh that doesn't give us the following error:
'data source cannot be accessed because the data gateway is currently unreachable'
Is to schedule the refresh from a RDP(remote desktop) that is always on. Is this the only way to have scheudled refreshes? It seems there should be an easier way.

 

For contxt we have a relativly small technincal team: small IT, and no company VPN.

 

Thanks in advance,

Joshua

1 ACCEPTED SOLUTION
FarhanAhmed
Community Champion
Community Champion

The easiest ways gateway machine should always be online as PBI Service connected to On-Prem via Gateway.

Or you can schedule your refreshes when your machine remains online or available. During off hours if you want to put machine to shutdown you can reschdule your refresh timings.

 







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2 REPLIES 2
v-henryk-mstf
Community Support
Community Support

Hi @jgubler ,

 

Agree with @FarhanAhmed .

 

If your data source requires a gateway, then you always need a gateway, whether it is a personal gateway or an enterprise gateway. And the configured gateway will only perform scheduled refreshes correctly when the gateway is online


If the problem is still not resolved, please point it out. Looking forward to your reply.


Best Regards,
Henry


If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

FarhanAhmed
Community Champion
Community Champion

The easiest ways gateway machine should always be online as PBI Service connected to On-Prem via Gateway.

Or you can schedule your refreshes when your machine remains online or available. During off hours if you want to put machine to shutdown you can reschdule your refresh timings.

 







Did I answer your question? Mark my post as a solution! Appreciate your Kudos!!

Proud to be a Super User!




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