Forum Discussion
Refreshed BI service comes back empty
Community SupportHi, Whwesleyjr
I need more information to judge. After the desktop report is published to service, you need to add a gateway, then configure refresh to refresh the data. You can check whether the gateway is operating normally and whether the configuration of the data source is correct.
When the report is refreshed, you can see the result of the refresh in the refresh history. Can you share the refresh history or error screenshots?
dataset>>setting>>refresh history
Best Regards
Janey Guo
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi Janey,
Thank you for your reply. I did check the gateway refresh and it shows completed, however I beleieve I may have a configuration problem with the gateway. When I download "Analyze in excel" the workbook is empty. I assume becaue the refresh was not connected to the data table correctly. I have 2 reports that act the same way and ironically they both use the same data table. I will follow up with my IT dept and see if they can confirm my connection. I will update this post when I have more information. Thanks again for the help!
WW