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RichMiles's avatar
RichMiles
Frequent Visitor
8 months ago
Solved

One Gateway Server in Cluster is Inactive

Can't find an answer to this elsewhere, so trying here:   We have four Power BI Gateway servers set up in a cluster however it looks like there is one server that doesn't have any refresh jobs sent...
cluster
gateway
  • Mauro89's avatar
    Mauro89
    8 months ago

    Hi RichMiles,

     

    maybe some things you can try out if not yet done:

     

    • Restart the gateway service on the inactive server
    • Remove and re-add the gateway to the cluster
    • Check Windows Event Viewer for gateway-related errors
    • Review Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.log files on the inactive server
    • Test a manual refresh and monitor if it ever hits that gateway

    If the issue persists, you may need to contact Microsoft Support as this could be a cluster membership synchronization issue.

     

    Best regards!

    PS: If you find this post helpful consider leaving kudos or mark it as solution

Mauro89's avatar
Mauro89
Super User
8 months ago

Hi RichMiles,

 

maybe some things you can try out if not yet done:

 

  • Restart the gateway service on the inactive server
  • Remove and re-add the gateway to the cluster
  • Check Windows Event Viewer for gateway-related errors
  • Review Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.log files on the inactive server
  • Test a manual refresh and monitor if it ever hits that gateway

If the issue persists, you may need to contact Microsoft Support as this could be a cluster membership synchronization issue.

 

Best regards!

PS: If you find this post helpful consider leaving kudos or mark it as solution

RichMiles's avatar
RichMiles
Frequent Visitor
8 months ago

This did it. Restarting the service meant it started processing jobs, but the config files needed to change too as the logs were then being pointed to a different location than expected.

Now fixed, thanks