One Gateway Server in Cluster is Inactive

[RichMiles]

Can't find an answer to this elsewhere, so trying here:

We have four Power BI Gateway servers set up in a cluster however it looks like there is one server that doesn't have any refresh jobs sent to it. It doesn't produce any logs and its memory activity is low when compared with the other gateway servers. 

As far as I can see it has not been set up any differently to any of the other servers. Its status is showing as Online and the "Distribute requests across all active gateways" box is ticked.

Has anyone come across this before? 

[Mauro89 · Accepted solution]

Hi @RichMiles,

maybe some things you can try out if not yet done:

• Restart the gateway service on the inactive server
• Remove and re-add the gateway to the cluster
• Check Windows Event Viewer for gateway-related errors
• Review Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.log files on the inactive server
• Test a manual refresh and monitor if it ever hits that gateway

If the issue persists, you may need to contact Microsoft Support as this could be a cluster membership synchronization issue.

Best regards!

PS: If you find this post helpful consider leaving kudos or mark it as solution

[RichMiles]

This did it. Restarting the service meant it started processing jobs, but the config files needed to change too as the logs were then being pointed to a different location than expected.

Now fixed, thanks