Invalid Connection Credentials

[homboy27]

Everytime I change my password, I have to reupdate my password to connect to the files that are on shared drive. However I keep getting this error. Can someone please help?

[v-csrikanth]

Hi @homboy27 

If you have raised a support ticket and received a resolution, please take a moment to post the details of that solution here on the forum. Sharing the fix you obtained will help others who encounter the same issue resolve it more quickly.

Should you face any new challenges or have additional questions, feel free to reach out to the community—we’re always here to help.

Kind regards,
Community Support Team _ C Srikanth.

[v-csrikanth]

Hi @homboy27
If you choose to raise a support ticket with us, please note that the solution provided by our team would align with the steps outlined above. Kindly consider sharing the same response in the community so that other users encountering similar issues can benefit from these troubleshooting steps.

Should you continue to experience difficulties, please do not hesitate to share the details with us. We will be glad to assist you further.

We look forward to your response.

Best regards,
Community Support Team – C Srikanth

[v-csrikanth]

Hi @homboy27 
Did you got chance to raise the support ticket and If you are still facing any challenges, kindly provide further details, and we will be happy to assist you.

Best Regrds,
Cheri Srikanth

[v-csrikanth · Accepted solution]

Hi @homboy27 
To address your issue more effectively could you please raise a support ticket by following the below link.
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket 

Best Regards, 
Cheri Srikanth

[v-csrikanth]

Hi @homboy27 

This error appears because when your Windows (Active Directory) password changes, any connections to file-based data sources (like shared drives) in Power BI Service also require their stored credentials to be updated in your Manage Connections and Gateways section. If not, Power BI can’t access the files using your new credentials.

But sometimes after updating the password, this error still shows up due to cached or old credentials lingering behind.
Please do follow the below steps to resolve the issue:

1. Go to Power BI Service → Settings → Manage Connections and Gateways.

2. Find your connection under Connections.

3. Click Edit Credentials.

4. Re-enter your updated network (domain) username and new password.

5. Make sure Authentication method is set correctly (typically Windows for shared drives).

6. Save the connection.

If it still fails:

• Remove the connection entirely and re-create it fresh with the new credentials.

• Confirm that your gateway is online and you’re mapped to the correct Gateway Cluster.

If the above information is helpful, please give us Kudos and mark the response as Accepted as solution.
Best Regards,
Community Support Team _ C Srikanth.

[homboy27]

See Below screenshot. Only Option I see if "windows without impersonation". This is a file I am trying to use from a shared drive and I had to reupdate my password yesterday but it is still not connecting. What am I doing wrong?