Forum Discussion

wellf100's avatar
wellf100
Helper I
4 years ago
Solved

Import hangs after upgrading to Sept 21

Hi, I've upgraded to Sept 21 desktop 64bit RS version and now I cannot refresh any of my data sources.  It hangs on the "Creating Connection in Model" screen.      I've tried to uninstall and reins...
PBI desktop for Report Server and PBI desktop
v-janeyg-msft's avatar
v-janeyg-msft
Community Support
4 years ago

wellf100 

 

RS desktop was indeed updated a few days ago.

 

wellf100's avatar
wellf100
Helper I
4 years ago

hello janey, yes on the 4th Nov, and i tried downloading and installing but it hasn't solved our problems.  Still the same.  

 

  • Direct connection works fine
  • Any existing report refreshed hangs at "Creating Connection in Model"
  • Any new import mode connection hangs at "Creating Connection in Model"
  • I can create the query and view preview results in Query Editor but when applying and the full import runs it hangs. 
  • Same for others in my company
  • Sometimes when i cancel the import after waiting for ages for ages on the creating connection in model window, it runs an "SQLDUMPER.exe" program.
  • I uninstalled and tried to reinstall May21 RS version.  After install when i try to open May21 RS version it gives an error and crashes so we have no choice but to use one of the PBI Desktop standard versions.
  •  

 

Thanks

Richard

  • v-janeyg-msft's avatar
    v-janeyg-msft
    Community Support
    4 years ago

    Hi, wellf100 

     

    I test in my machine and use the below version, connect a excel file and no problems occurred. Are you connected to a database?

     

    • wellf100's avatar
      wellf100
      Helper I
      4 years ago

      i've tried excel, SQL db and Analysis Services cube connections and it's the same for all.  I can connect to all through Power Query in Excel fine.  So it's definately a PBI problem but i can't tell if it's something specifically to do with the windows/laptop set up in our environment or a PBI bug.  But  it is ok in standard PBI dektop, Aug, Sept, Oct versions so seems something specific to RS version.   

      • v-janeyg-msft's avatar
        v-janeyg-msft
        Community Support
        4 years ago

        wellf100 

         

        Forum support has limitations, because I can’t reproduce your problem, so I can’t report the issue.

        I think the best course of action is to follow up with support since it will require environment specific information and I don't want you to have to publically disclose that here on the community section.

         

        Best Regards,
        Community Support Team _ Janey