Forum Discussion

FredericSch's avatar
FredericSch
New Member
1 month ago

Differences in Loading times between work areas

Hey, I'm stuck. I have a problem: I created a report that loads extremely quickly on Igels in a workspace that's been around for a long time. But that workspace isn't meant for that. So I created a n...
LoadingTime PowerBI Pro
Reports
workspaces
FredericSch's avatar
FredericSch
New Member
1 month ago

Hey trivedisunita  ,

 

Thanks for your reply. I’ve done some further testing: all reports in the one workspace are fast, while all those in the new workspaces are slow. I even created another workspace as a test, and it is slow as well.

The reports load successfully on one device but take ages on the other; the text appears immediately, but the graphics don't load at all.

Unfortunately, I can't use the Performance Analyzer in a way that accounts for the specific workspace 😞

v-achippa's avatar
v-achippa
Community Support
1 month ago

Hi FredericSch,

 

Since here the same reports perform well in the existing workspace but are slow in multiple newly created workspaces, this does not look like a report design or a Power BI Pro licensing issue. It is more likely a workspace or service-side issue, which is not expected behaviour.

I recommend raising a Microsoft Support ticket so the team can investigate the backend telemetry for the affected workspaces.

Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

 

Thanks and regards,

Anjan Kumar Chippa

  • v-achippa's avatar
    v-achippa
    Community Support
    1 month ago

    Hi @FredericSch,

     

    As we haven’t heard back from you, we wanted to kindly follow up to check if your issue is resolved? or have you raised a support ticket?

     

    Thanks and regards,

    Anjan Kumar Chippa