Forum Discussion

FredericSch's avatar
FredericSch
New Member
1 month ago

Differences in Loading times between work areas

Hey, I'm stuck. I have a problem: I created a report that loads extremely quickly on Igels in a workspace that's been around for a long time. But that workspace isn't meant for that. So I created a n...
LoadingTime PowerBI Pro
Reports
workspaces
trivedisunita's avatar
trivedisunita
Continued Contributor
1 month ago

Hi FredericSch,

 

If the same report perform well in one workspace but slow in another, it doesn't seems like report design issue.

 

Since both workspace are using Power BI Pro license, simply moving the report to a different workspace should not normally cause that kind of performance difference.

 

One question-does every report in the new workspace behave the same way, or is it only this report? Also, when the visual finally load after 10 min , do they render successfully or do you eventually get a timeout or errror?

 

if you haven't already , you could also compare the report using Performance Analyzer in Power BI desktop. it may help determine whether the time is being spent on DAX queries, visual rendering or elsewhere , which could provide more information into the issue.

 

Thanks

 

 

 

 

 

  • FredericSch's avatar
    FredericSch
    New Member
    1 month ago

    Hey trivedisunita  ,

     

    Thanks for your reply. I’ve done some further testing: all reports in the one workspace are fast, while all those in the new workspaces are slow. I even created another workspace as a test, and it is slow as well.

    The reports load successfully on one device but take ages on the other; the text appears immediately, but the graphics don't load at all.

    Unfortunately, I can't use the Performance Analyzer in a way that accounts for the specific workspace 😞

    • v-achippa's avatar
      v-achippa
      Community Support
      1 month ago

      Hi FredericSch,

       

      Since here the same reports perform well in the existing workspace but are slow in multiple newly created workspaces, this does not look like a report design or a Power BI Pro licensing issue. It is more likely a workspace or service-side issue, which is not expected behaviour.

      I recommend raising a Microsoft Support ticket so the team can investigate the backend telemetry for the affected workspaces.

      Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

       

      Thanks and regards,

      Anjan Kumar Chippa

      • v-achippa's avatar
        v-achippa
        Community Support
        1 month ago

        Hi @FredericSch,

         

        As we haven’t heard back from you, we wanted to kindly follow up to check if your issue is resolved? or have you raised a support ticket?

         

        Thanks and regards,

        Anjan Kumar Chippa