Charticulator visual blank and no data shown on WebService

[HamadaElfeky]

Hi,

Since the upgrade to the last version of CHarticulator we noticed that several users are not able to see the visual (Tile) while it contains data.

other users can see all data fine.

the click action to drill throug the Charticulator visual is still available and when clicking on the white area (where the visual is supposed to be shown) the action is going fine and the drill page is shown.

attached screens showing the scenario:

1- CHarticulator is blank

2- click on white area goes to the dril page

we thought that internet speed was an issue but as shown in second screen, part of data in report is not using CHarticulator works fine and the part uses the Charticulator visual is not showing anything

[v-henryk-mstf]

Hi @HamadaElfeky ,

I can't reproduce this problem for the moment, refer to the following blog if it helps you.

Charticulator in Power BI #9 - Burningsuit

Announcing the new Charticulator visual (Public Preview) | Microsoft Power BI Blog | Microsoft Power...

If the problem is still not resolved, please point it out. Looking forward to your reply.

Best Regards,
Henry

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[HamadaElfeky]

Hi Henry,

unfortunately, issue is still there. as I wrote, it's not happening for all users. doing more trouble shooting we figured out that when we launch the Dashboard within MS Teams, all works (For users having the issue in Edge), also the POwer BI App, everything works fine. It's a combination of charticulator and some Edge browsers. I had a call with MS Support, tried to collect Traces through Dev;. tools in Edge but they are not able to read the file in MS DOS format. I'll try to generate the proper trace format to them and continuw the research.