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boland0980's avatar
boland0980
Regular Visitor
8 years ago
Solved

Cannot add users or groups in report server portal

Hi, I just installed the latest version of PBI report server and also the PBI desktop RS version. I have successsfully created and publised some reports to the report server and can view them in my...
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security
users
  • boland0980's avatar
    boland0980
    8 years ago

    Thanks Yuliana,

    A restart of the server hosting the PBI report server seems to do the trick.. Oops.

     

    Thanks again for getting back

     

v-yulgu-msft's avatar
v-yulgu-msft
Microsoft Employee
8 years ago

Hi boland0980,

 

Did you get any error message why entered user account in the text box? Please make sure the domian name and user name you specified are correct. Also, please make sure your computer is located under the same domian. Besides, did you log on report server with an admin role? Have you tried to restart PBI report server service for a test?

 

In my test, I could grant proper access to other users successfully.

 

Best regards,
Yuliana Gu

  • boland0980's avatar
    boland0980
    Regular Visitor
    8 years ago

    Thanks Yuliana,

    A restart of the server hosting the PBI report server seems to do the trick.. Oops.

     

    Thanks again for getting back

     

    • Muntasir_Akash's avatar
      Muntasir_Akash
      New Member
      6 years ago

      I am having the same problem, but restating server is not giving the soultion.

  • Louise's avatar
    Louise
    Regular Visitor
    7 years ago

    v-yulgu-msft , Hello 

     

    We have a report in Power BI server and is unable to remove the row-level access for two users: DOMAIN\USERA and DOMAIN\USERB. There is a message saying: The user or group name 'DOMAIN\USERA' is not recognized. Same as the one im seeing in your screenshot ... 

     

    Consequently, this also makes us unable to add new users as we are also getting the same prompt that either DOMAIN\USERA or DOMAIN\USERB aren't recognized. 

     

    DOMAIN\USERA and DOMAIN\USERB are inactive accounts and no longer part of the active directory. 

     

    Can you help us advise on what is the cause of this message and how we can get this resoved? Thanks a bunch!

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hello Louise,

       

      I am facing this same issue.

      Can you help me, if you have found any solution ?

       

      Thank You !