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Nuno_Santos's avatar
Nuno_Santos
Advocate I
1 year ago
Solved

An unexpected error occurred (file '', line , function '')

After updating to the May 2025 Report Server, the error 'An unexpected error occurred (file '', line , function '')' is occurring in reports that had been deployed for a long time. It appears that t...
  • Nuno_Santos's avatar
    Nuno_Santos
    1 year ago

    Hi,

    After installing on several devices and noticing that some returned errors while others didn’t, I compared the system information of each one and found that the issue, in this case, is related to AVX CPU extension support. One of the VMs didn’t inherit this extension from the host, and once it was enabled, the error disappeared.

    We can conclude that the error is related to CPUs lacking the AVX extension.
    Best Regards.