Forum Discussion

smithry3's avatar
smithry3
Frequent Visitor
4 years ago

All Custom Visuals Do Not Render in Browser

Hello, We're having problems with any custom visuals imported from the marketplace.  These custom visuals do not render in Chrome, Edge, or even Firefox.  There is no error, the visual is just blank....
Custom Visual Not Rendering
ForcaTaico's avatar
ForcaTaico
Resolver II
4 years ago

Hi Icey 

I have upgraded my 'Power BI Desktop (for RS)' and Egde to same version as you have. The issue still persist. 

I might just wait for january 2022 upgrade and see if I still have the issue at that point. 

Thanks for trying to solve my issue though.

Regards Taico

  • Tektronics's avatar
    Tektronics
    Frequent Visitor
    4 years ago

    You still wrong about it because the link you paste and picture is regarding Power BI Premium and this comment is about Power BI On Premises or Report Server.

     

    Power BI Azure might have no issue since users connect directly to internet but On Premises is a separate history since servers usually are disconnected from Network.

     

    I have worked with Product team of On Premises and we found 18 bugs for the latest September 2021 patch which is horrible, a few people can wait but i cant, my company have 20.000 users of Power BI On Premises and release a patch like that is a disrespect.

     

    Right now, MS looks like is creating a new patch to address the issue and also have some troubleshootings happening with Google Chrome and EDGE issues related to cookies. Pretty sure that JAN 2022 wont fix those issues.

  • Icey's avatar
    Icey
    Community Support
    4 years ago

    Hi smithry3 ,

     

     

    When we go through our reverse proxy appliance, the way all of our web apps do, the custom visual still doesn't appear.  If I bypass and go directly against the power bi report server, the custom visuals work as expected.  I think it has something to do with the cookie that is being delivered to the browser. 

     

    Thanks for sharing. Hope Jan 2022 version will fix the issue. Sorry for any inconvenience.

     

     

    Best Regards,

    Icey

  • smithry3's avatar
    smithry3
    Frequent Visitor
    4 years ago

    I am still experiencing this issue, though I think we've isolated part of the cause of the issue in our environment.  When we go through our reverse proxy appliance, the way all of our web apps do, the custom visual still doesn't appear.  If I bypass and go directly against the power bi report server, the custom visuals work as expected.  I think it has something to do with the cookie that is being delivered to the browser.  It would be nice if the January 2022 release resolves this issue but I'm not hopeful.

     

    Ryan

  • Icey's avatar
    Icey
    Community Support
    4 years ago

    Hi Tektronics ,

     

    Thanks for your sharing about this message. Sorry for any inconvenience.

     

    Right now, MS looks like is creating a new patch to address the issue and also have some troubleshootings happening with Google Chrome and EDGE issues related to cookies. 

     

     

    Best Regards,

    Icey

  • mhofman's avatar
    mhofman
    New Member
    3 years ago

    We have the same issue. The custom visuals are visible when I use Mozilla Firefox (91.11.0esr) and are not visible when I use Microsoft Edge (Versie 104.0.1293.47). Both are running on the same client.

    We use the May 2022 Power BI Report Server (1.14.8179.37378) and the May 2022 Power BI Desktop for Reporing Services (2.105.961.0 64-bit)

    The Report Server does not have access to the internet and the propterty "EnableCDNVisuals" is set to "false"

    The custom visuals that I use are:
    - advanceCard
    - chicletSlicer
    - WordCloud

    Results in Edge

    Results in FireFox

    Kind regards,

    Marco