Forum Discussion

smithry3's avatar
smithry3
Frequent Visitor
4 years ago

All Custom Visuals Do Not Render in Browser

Hello, We're having problems with any custom visuals imported from the marketplace.  These custom visuals do not render in Chrome, Edge, or even Firefox.  There is no error, the visual is just blank....
Custom Visual Not Rendering
Icey's avatar
Icey
Community Support
4 years ago

Update:

This known issue is not about PBIRS. But my PBIRS has no issue. Sorry for any misunderstanding.

 

For the latest news, please see Tektronics 's reply:

 

 

Right now, MS looks like is creating a new patch to address the issue and also have some troubleshootings happening with Google Chrome and EDGE issues related to cookies. 

 

 

 

=======================================================

Hi smithry3 , Tektronics , ForcaTaico , Andymeyer ,

 

This issue has been submitted internally (#ICM: 273587832) and has published a fix to the custom visual issue. It should be available by 11/24 end of day (PST). Please check if it works now.

 

And you can also find it on Power BI Support Page.

 

My test result:

 

 

Best Regards,

Icey

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Icey's avatar
      Icey
      Community Support
      4 years ago

      Hi ForcaTaico ,

       

      There is no need to upgrade RS. Please try to restart your server and check if the fix has been deployed.

       

      If the issue is still there please let me know.

       

       

      Best Regards,

      Icey

      • ForcaTaico's avatar
        ForcaTaico
        Resolver II
        4 years ago

        Hi again Icey,

        Still no luck. I got IT to restart the Server (Our PBIRS is not connected to the Internet). The issue still persist.

        Regards Taico