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MrCoyado's avatar
MrCoyado
Frequent Visitor
8 years ago

Zendesk Gateway Error Path

Hi there! I have two reports that are connected to Zendesk (different Zendesk URLs) through Power BI Desktop (also different pbix files). One refreshes in Power BI Service just fine. The other, how...
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MrCoyado's avatar
MrCoyado
Frequent Visitor
8 years ago

Hi!

I managed to schedule the auto refresh without choosing a gateway.

Now I have the following error while refreshing the dataset: The key didn't match any rows in the table.

 

I already opened the query editor and refreshed the preview of all the tables.

Still get the same error.

 

It only happens when trying to refresh it on Power BI Service.

On Power BI Desktop it works fine.

 

Regards,

Anonymous's avatar
Anonymous
Not applicable
8 years ago

MrCoyado,

What version of Power BI Desktop do you use? What authentication type do you use in Power BI Desktop and Power BI Service?

Regards,
Lydia

  • MrCoyado's avatar
    MrCoyado
    Frequent Visitor
    8 years ago

    Hi, I am using the latest version (July 2018) and the authentication method is the same for both.

    The native connector to Zendesk. I only provided the username and password.