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MrCoyado's avatar
MrCoyado
Frequent Visitor
8 years ago

Zendesk Gateway Error Path

Hi there! I have two reports that are connected to Zendesk (different Zendesk URLs) through Power BI Desktop (also different pbix files). One refreshes in Power BI Service just fine. The other, how...
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Anonymous's avatar
Anonymous
Not applicable
8 years ago

MrCoyado,

Zendesk is online service, it doesn't require gateway when you refresh the dataset in Power BI Service.

Could you please describe more details about "selecting same gateway"?

Regards,
Lydia

MrCoyado's avatar
MrCoyado
Frequent Visitor
8 years ago

Hi!

I managed to schedule the auto refresh without choosing a gateway.

Now I have the following error while refreshing the dataset: The key didn't match any rows in the table.

 

I already opened the query editor and refreshed the preview of all the tables.

Still get the same error.

 

It only happens when trying to refresh it on Power BI Service.

On Power BI Desktop it works fine.

 

Regards,

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    MrCoyado,

    What version of Power BI Desktop do you use? What authentication type do you use in Power BI Desktop and Power BI Service?

    Regards,
    Lydia

    • MrCoyado's avatar
      MrCoyado
      Frequent Visitor
      8 years ago

      Hi, I am using the latest version (July 2018) and the authentication method is the same for both.

      The native connector to Zendesk. I only provided the username and password.