Forum Discussion
UserVoice Integration - returning "Failed to update data source credentials"
jhwang - Sorry you are having this issue, but I am glad I am not alone in my stuggle (and frustration) with this!
I am having the exact same problem you described! Just like you jhwang, I am the admin (and acccount owner on UserVoice) and our company only uses UserVoice's feedback features as well (and not the ticketing system).
After asking UserVoice, they said there is "nothing on there end preventing me from connecting" to PowerBi, and they pointed me to PowerBi for the answer.
Here is the error I get, and the process that I go through to get the error. I am the admin for the UserVoice account, so I am not sure what is going on. We do require that our clients access the site using our App, could that be causing a problem?
I saw some tickets on the API and things like that, but I am not quiet sure how to get that setup either. Any help would be appreciated!
I am able to "Allow Access" when sent to the UserVoice Verification Screen, but I still get an error every time.