Forum Discussion
Register gateway failed on installing Personal Gateway
UPDATE: - I found the cause.
By default, our firewall decrypts all traffic - disabling decryption for the gateway system resolved the error.
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We are having this same issue.
I have tried this on two systems, one running 2008R2, the other Windows 7 x64.
Both systems are member computers within an AD domain.
User account being used is local system and domain admin, also tried with normal user account (timed out) and one that was local system admin only.
User accounts used were in the 'Log on as a service' Local Group Policy.
The DIAHost server (Data Management Gateway Service) IS running and the account info is correct.
Have tried stopping and restarting the service - and it restarts without error.
No errors in the event logs, just event 0 in the Application log showing it starting/stopping
With what is it trying to register and how do we resolve this?
Personal Gateway fails to install - Personal Gateway fails to install if the user is in the Administrator group, but group policy does not allow that user to log on as a service. At the moment, ensure the group policy allows a user to log on as a service. We’re working on a fix for this issue.
From: https://support.powerbi.com/knowledgebase/articles/666367-troubleshooting-power-bi-personal-gateway
Yes, I saw that one. I have that right in the local policy, as evidenced by the fact that the service is already running under my user. I will check with the admin to see the group policy situation, but I doubt it is different.
I think the problem is in registering the running gateway with powerbi.com, rather than a problem on my machine.
