Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
10 years ago

Refresh fail - "Credential are required..."

Hi, i have a error with the refresh data, the error is "Credentials are required to connect to the Sharepoint source"; but the credential source to sharepoint is ok, i update the credentials but the ...
Need Help
Radek_Z's avatar
Radek_Z
Icon for Advocate II rankAdvocate II
4 years ago

I received a new work laptop today and had this same issue happen to me. Here is my un-scientific, un-explainable way how I resolved it:

1) Power BI Desktop showed that I was signed in, but my usual profile picture was missing. Seemed weird, but ok.

2) Power BI Service showed that I was signed in, and my usual profile picture was there. OK?

3) Sign out of Power BI Desktop and Service

4) Sign back in to both. NO change. Errors still came up.

5) Repeat steps 3 and 4 several more times, get frustrated.

6) Go get a cup of tea.

7) Come back to computer, sing out of Desktop and Service.

😎 Sign back in to both and attempt to refresh report. IT WORKED!

 

Seriously though, my only speculative explanation is that the Power BI Service needed to be 'refreshed' with a fresh login attempt while Desktop was signed out. I wonder if the order of signing in makes a difference...