Forum Discussion
Refresh fail - "Credential are required..."
Hi, i have a error with the refresh data, the error is "Credentials are required to connect to the Sharepoint source"; but the credential source to sharepoint is ok, i update the credentials but the same error.
What could be the problem?
10 Replies
First question, is this in the Service or in the Desktop that you are connecting to SharePoint?
Sorry, let me be more specific. Are you using Power BI Desktop and uploading the resulting PBIX file to the Service or are you connecting directly from the Service to your SharePoint Team Site?
I received a new work laptop today and had this same issue happen to me. Here is my un-scientific, un-explainable way how I resolved it:
1) Power BI Desktop showed that I was signed in, but my usual profile picture was missing. Seemed weird, but ok.
2) Power BI Service showed that I was signed in, and my usual profile picture was there. OK?
3) Sign out of Power BI Desktop and Service
4) Sign back in to both. NO change. Errors still came up.
5) Repeat steps 3 and 4 several more times, get frustrated.
6) Go get a cup of tea.
7) Come back to computer, sing out of Desktop and Service.
😎 Sign back in to both and attempt to refresh report. IT WORKED!
Seriously though, my only speculative explanation is that the Power BI Service needed to be 'refreshed' with a fresh login attempt while Desktop was signed out. I wonder if the order of signing in makes a difference...
