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osinquinvdm's avatar
osinquinvdm
Icon for Advocate II rankAdvocate II
9 years ago

Personal Gateway setup times out

I successfully installed Personal Gateway on my laptop.

I successfully connected to Power BI (I think...).

but the step where the setup wizard says it is checking a few other things ends up with a time out message:

I read in the troubleshooting instructions that there might be an issue with running the gateway service.

How do we know if it is running? What name should we see in the service list? (I currently does not see anything that says power bi or gateway).

What other reasons could there be to the time out?

 

Need Help

4 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    osinquinvdm Under Services on your computer, there should be the "Data Management Gateway Service". You can see if it is running there.

    Other things could be that you need to open ports, (which would be my guess on a timeout issue).

    Make sure you've followed all the setup from here

    • fiveone's avatar
      fiveone
      Icon for Helper II rankHelper II
      9 years ago

      Thanks Anonymous !

      I ended up unistalling the personal gateway and installing the enterprise gateway instead. this one just worked fine.

      In case I go back to PG, do you know which port should be open?

      thanks

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        fiveone The link i provided in the previous post lists all the outbound ports used. They all default back to 443 if you only want one open. However, because you were able to install the OPD gateway, then you have the port open because they use the same ones...