Forum Discussion
Fabric Gateway Setup
Hi,
We've setup a fabric gateway so we can ingest data from our on prem resources. The gateway iteself is setup and registered with our fabric tennant and we can see it in fabric and select it for data connections. However when trying to connect through it to our on prem database I'm getting the following error:
Please check your network connectivity to ensure your on-premises data gateway can access ne.frontend.clouddatahub.net and restart the service to retry the connection again once the connectivity issue has been resolved.
Activity ID: 9400b69a-de1b-4e59-bef4-be1902fa31ef
I have checked the connectivity to this url on the gateway server and it seems fine:
# 1) DNS + TLS to the Fabric front end
tnc ne.frontend.clouddatahub.net -Port 443 -InformationLevel Detailed
ComputerName : ne.frontend.clouddatahub.net
RemoteAddress : 48.209.130.115
RemotePort : 443
NameResolutionResults : 48.209.130.115
MatchingIPsecRules :
NetworkIsolationContext : Internet
IsAdmin : False
InterfaceAlias : Ethernet 2
SourceAddress : 10.140.18.2
NetRoute (NextHop) : 10.140.18.30
TcpTestSucceeded : True
I've also ran diagnostics on the gateway and it seems to be able to connected to everything required:
This is happening when trying to create a new SQL server dataset connection in fabric. I'm a bit stumped as to what could be the issue. Any ideas would be appreciated.
Kind Regards
Glyn
Hi GlynMThomas
Try the following-
Restart Gateway services:
- Open Services.msc
- Look for "On-premises data gateway service"
- Ensure its status is Running
- If not, right‑click > Start
- If it is running, right‑click > Restart
Run Gateway Diag:
- Open the On-premises data gateway app on the server
- Go to Diagnostics
- Run "Start new test"
- Check Last completed test results for blocked URLs/ports
Check Firewall whitelisting for outbound 443:
*.frontend.clouddatahub.net
8 Replies
- KevinChantSuper User
Can your gateway definitely connect to your on-prem source in your own network?
- GlynMThomasResolver I
As far as I can tell yes, I did a tcp connection test to both the dns name and ip with the port for the SQL db and it came back successful.
- KevinChantSuper User
Okay, did you also test with a UDL file to confirm for certainty the SQL connection is there?
https://learn.microsoft.com/en-us/troubleshoot/sql/database-engine/connect/test-oledb-connectivity-use-udl-file
- deborshi_nagSuper User
Hi GlynMThomas Is ne.frontend.clouddatahub.net your on-premise SQL Server? Have you checked 1433 port from the gateway?
Test-NetConnection -ComputerName <server> -Port 1433
- GlynMThomasResolver I
Hi,
Yes I've tested the URL and port from the gateway server. It's in the original body of this post. I used powershell to test the connection and it succeeded.
- deborshi_nagSuper User
Hi GlynMThomas
Try the following-
Restart Gateway services:
- Open Services.msc
- Look for "On-premises data gateway service"
- Ensure its status is Running
- If not, right‑click > Start
- If it is running, right‑click > Restart
Run Gateway Diag:
- Open the On-premises data gateway app on the server
- Go to Diagnostics
- Run "Start new test"
- Check Last completed test results for blocked URLs/ports
Check Firewall whitelisting for outbound 443:
*.frontend.clouddatahub.net
- v-sgandrathiCommunity Support
Hi GlynMThomas,
Thank you KevinChant and deborshi_nag for your response to the query.
Since we haven't heard back from you yet, I'd like to confirm if you've successfully resolved this issue or if you need further help?
If you still have any questions or need more support, please feel free to let us know.We are more than happy to continue to help you.
- v-sgandrathiCommunity Support
Hi GlynMThomas,
Just wanted to check regarding your question. We haven’t heard back and want to ensure you're not stuck. If you need anything else or have updates to share, we’re here to help!
Thank you.