Forum Discussion

osinquinvdm's avatar
osinquinvdm
Advocate II
9 years ago

Personal Gateway setup times out

I successfully installed Personal Gateway on my laptop. I successfully connected to Power BI (I think...). but the step where the setup wizard says it is checking a few other things ends up with a ...
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Anonymous's avatar
Anonymous
Not applicable
9 years ago

osinquinvdm Under Services on your computer, there should be the "Data Management Gateway Service". You can see if it is running there.

Other things could be that you need to open ports, (which would be my guess on a timeout issue).

Make sure you've followed all the setup from here

fiveone's avatar
fiveone
Helper II
9 years ago

Thanks Anonymous !

I ended up unistalling the personal gateway and installing the enterprise gateway instead. this one just worked fine.

In case I go back to PG, do you know which port should be open?

thanks

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    fiveone The link i provided in the previous post lists all the outbound ports used. They all default back to 443 if you only want one open. However, because you were able to install the OPD gateway, then you have the port open because they use the same ones...

    • fiveone's avatar
      fiveone
      Helper II
      9 years ago

      Thanks Anonymous, good thinking, I now see that both documentation state that 443 is the defaut port - so the issue came from something else