Forum Discussion
Missing log files from On-Premises Data Gateway
Hello,
I am trying to troubleshoot my connection and downloaded the log file.
The log file only contains two files:
- Gateway20180423.000000000
- GatewayProperties
23th of April was the first date I installed the Gateway. I would have expected more files.
I restarted the server gateway multiple times today.
FunDeckHermit,
Do you directly export log from gateway configurator?
If so, please go to the following folders and check if there are additional log files.Configuration logs
%localappdata%\Microsoft\On-premises Data Gateway
On-premises data gateway service logsC:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway
Regards,
Lydia
3 Replies
FunDeckHermit,
Do you directly export log from gateway configurator?
If so, please go to the following folders and check if there are additional log files.Configuration logs
%localappdata%\Microsoft\On-premises Data Gateway
On-premises data gateway service logsC:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway
Regards,
LydiaHello Lydia,
I did export directly using the gateway configurator.This created a .ZIP file with only two files.
The "%localappdata%\Microsoft\On-premises Data Gateway" folder contains the missing logs:
Thanks for your assistance
I am using an On-premise Gateway(personal mode).
I cannot find any *.zip file under the "%localappdata%\Microsoft\On-premises Data Gateway"
or "%localappdata%\Microsoft\On-premises Data Gateway (personal mode)"
or "C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway"
after directly exporting log from App UI.
Looks there are only some *.log files under the "C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway". Are those just the exported logs generated by clicking 'Export Logs' link on App UI?
