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FunDeckHermit's avatar
FunDeckHermit
Icon for Helper I rankHelper I
8 years ago
Solved

Missing log files from On-Premises Data Gateway

Hello, I am trying to troubleshoot my connection and downloaded the log file.  The log file only contains two files:   Gateway20180423.000000000 GatewayProperties 23th of April was the firs...
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  • Anonymous's avatar
    Anonymous
    8 years ago

    FunDeckHermit,

    Do you directly export log from gateway configurator?



    If so, please go to the following folders and check if there are additional log files.

    Configuration logs

    %localappdata%\Microsoft\On-premises Data Gateway


    On-premises data gateway service logs

    C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway



    Regards,
    Lydia

Anonymous's avatar
Anonymous
Not applicable
8 years ago

FunDeckHermit,

Do you directly export log from gateway configurator?



If so, please go to the following folders and check if there are additional log files.

Configuration logs

%localappdata%\Microsoft\On-premises Data Gateway


On-premises data gateway service logs

C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway



Regards,
Lydia

  • FunDeckHermit's avatar
    FunDeckHermit
    Icon for Helper I rankHelper I
    8 years ago

    Hello Lydia,

    I did export directly using the gateway configurator.

    This created a .ZIP file with only two files. 

     

    The "%localappdata%\Microsoft\On-premises Data Gateway" folder contains the missing logs:

    Thanks for your assistance

  • RichardGAO's avatar
    RichardGAO
    Icon for Advocate I rankAdvocate I
    7 years ago

    I am using an On-premise Gateway(personal mode).

     

    I cannot find any *.zip file under the "%localappdata%\Microsoft\On-premises Data Gateway" 

    or "%localappdata%\Microsoft\On-premises Data Gateway (personal mode)"

    or "C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway"

    after directly exporting log from App UI.

     

    Looks there are only some *.log files under the "C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway". Are those just the exported logs generated by clicking 'Export Logs' link on App UI?